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آکادمی بین المللی هتلداری در ایران بزودی دانشجو می پذیرد international academy 5 star
سه شنبه، 18 خردادماه 1389

مقدمه:

در سالهاي اخير بخش هتل، سير و سياحت و جهانگردي از رشد قابل ملاحظه‌اي برخوردار بوده است. در سال 1999 صنعت جهانگردي و سير و سياحت در سرتاسر دنيا 11درصد توليد ناخالص داخلي را شامل مي‌شد و 200 ميليون شغل كه 8 درصد كل استخدام در جهان بود را بوجود آورد و پيش‌بيني مي‌شود كه تا سال 2010 حدود 5/5 ميليون شغل جديد در سال ايجاد كند
(منبع: انجمن جهاني جهانگردي و سير و سياحت).

از اينرو، نياز به داشتن مديران جوان آموزش ديده در اين صنعت هر روز بيشتر احساس مي‌شود و اكنون فرصتي ايجاد شده است تا جوانان مستعد بتوانند در اين زمينه و زمينه‌هاي وابسته به جهانگردي و سير و سياحت به تحصيل بپردازند.

آكادمي پنج ستاره بین المللی در ایران از جمله مراكز آموزشي در زمينه مديريت مهمانداري است كه به آموزش جوانان مستعد مي‌پردازد

اطلاعاتي درباره آكادمي ایران

شرايط ورود به آكادمي هتلداری و مدارك مورد نياز:

1- ديپلم دبيرستان

2- موفقيت در آزمون استعداد تحصيلي

3- موفقيت در مصاحبه حضوري:
يك هيئتي متشكل از كارشناسان اقدام به مصاحبه با داوطلبان خواهند كرد تا بدين وسيله بتوانند استعداد آنها را براي كار در مديريت مهمانداري ارزيابي كنند. اين هيئت اقدام به ارزيابي انگيزه داوطلب مي‌كنند و صلاحيت‌ آنها را براي ادامه تحصيل در آكادمي هتلداری را مي‌سنجند به غیر از هتلداری دوره های کوتاه مدت شامل:

مدیریت رستوران
مدیریت کافی شاپ
میزبانی
سراشپزی و غذاهای بین الملل برگزار خواهد شد.

شهريه آكادمي پنج ستاره بزودی از طریق وبسایت www.5starintelacademy.com و ایران شف اعلام خواهد شد.

دعوت به همکاری از فارغ التحصیلان خارج از کشور:

گروه آکادمی پنج ستاره در ایران جهت تکمیل کادر آموزشی خود به تعدادی مربی و مدرس بین المللی ترجیحا فارغ التحصیلان کشورهای مالزی ، مجارستان ، انگلستان دعوت به همکاری می نماید. متقاضیان می توانند رزومه خود را به آدرس ایمیل ما ارسال نمایند:

iranchef@gmail.com

coming soon
http://www.5starintelacademy.com

محل برگزاری کلاسها تهران

فرهاد زعفری هشجین نماینده رسمی آکادمی در ایران

Job description
A hotel manager is responsible for the day-to-day management of a hotel and its staff and has commercial accountability for planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations and housekeeping. In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team.

General Managers: They have responsibility for all operations at a hotel. They exercise a lot of authority within parameters set by the hotel owner or the executives of the whole chain. This authority can extend to setting prices, creating budgets that allocate resources to different departments, approving spending, and setting standards for the quality of service, including quality of staff, food, amenities, décor, and event planning. They may also develop modes of operation from scratch for new hotels, or reorganize hotels that are being renovated or that are unprofitable. They are also involved in hiring.
Resident Managers: These are on-call all day because they live in the hotel. They are called on to resolve problems and respond to emergencies. However, they sometimes work a normal forty-hour workweek and make sure the hotel runs smoothly. General managers can also be resident managers.
Executive Housekeepers: They make sure that everything in the hotel, from the foyers and fitness rooms to the guest rooms to the conference rooms are maintained and clean. They are also in charge of the housekeeping staff, including training and scheduling, and keeping supplies stocked.
Front Office Managers: They are responsible for the front desk. They check customers in, make reservations, and assign rooms. They also take care of guest’s needs, deal with complaints, and make adjustments to the bill. They are in charge of the front desk even when they aren’t present, so they oversee and train the front desk staff.
Convention Services Managers: Many hotels host business conventions, special events, and conferences. Convention Services Managers work with the client company and the various operations of the hotel to make arrangements, like the number of rooms needed, scheduling conference rooms, and helping plan itineraries. They are also on hand during the event to make sure that everything goes as planned and to make adjustments when they don’t.
Assistant Managers: They help the general or resident manager manage the hotel’s daily operations. There might be a number of assistant managers who are responsible for any number of things from managing staff, accounting, taking care of paperwork, hiring, marketing, making sales, purchasing, coordinating security, keeping up with maintenance, and caring for recreational facilities

This is a fun and exciting industry, and job growth is forecasted to be lower than the average, and so competition will be keen. Jobs will most likely go to applicants with college degrees in hotel management and restaurant management. Also, it is important to remember that working nights and weekends is common.

People traveling for business or leisure reasons look for a home away from home when they travel. A competent staff, good food, and a secure and restful room can go a long way toward making people enjoy traveling, and lodging managers ensure all those things. Lodging managers work at all kinds of establishments from traditional hotels, to camping areas, inns, motels, ranches, and resorts. Lodging managers have many different duties as well. They make sure guests’ needs are taken care of by providing amenities like television and fitness rooms, and making sure everything is kept in order. They may also provide services for business travelers like helping arrange conferences and providing meeting rooms and electronic equipment.

Lodging managers have many responsibilities. They make sure that their establishment is run efficiently and productively. In order to do this, they have many different responsibilities depending on job title and type of establishment. They may oversee everything personally in small hotels, or they may have a whole team of support staff at a large resort with many services and hundreds of staff

Lodging managers of all types use computers to organize and simplify many guest services like making reservations, assigning guest rooms and conference rooms, and calculating bills. Computers are also used to order stock supplies, communicate with other hotels in a chain, or send reports to corporate offices or owners. Computer specialists are often called in to help set up programs and make sure they run well. However, computers can be unreliable and managers should be able to function should they fail.

Often being a lodging manager requires more than the traditional forty-hour workweek. Guests have demands twenty-four hours a day, seven days a week and so hotel managers often work weekends and nights. Resident managers might not have a set schedule but are on-call at all times. Some establishments, especially resorts, have extremely high workloads certain times a year; the rest of the year managers might have other duties.

Special events or conventions provide another set of responsibilities for lodging managers. They are often held accountable for making sure the convention runs smoothly and are blamed when it does not. Organizing and managing large groups of any kind can be stressful and demand long hours. Managers have to make sure that during peak seasons or conferences guests can check in and out quickly and have all the amenities of the hotel available to them.

Hotel and Lodging Management Training and Qualifications
Advanced schooling is an asset and often a requirement for most positions. It is also important to have specialized training in hotel management. Practical knowledge gained by experience is extremely important. Formal schooling, like a bachelor’s degree in hotel management, is preferred though a liberal arts degree might be acceptable if the applicant also has experience at a hotel or resort. Many courses of study involve internships. These are extremely important as they provide both experience and opportunities for networking, and so will increase chances of getting a job significantly.

Degrees in hotel management are offered by many different educational institutes. Colleges and universities usually have programs to get a bachelor’s or associate’s degree in restaurant or hotel management. Many vocational schools, technical schools, and adult education programs also have programs in hotel or restaurant management. All of these programs usually include courses in economic principles, accounting practices, administration, marketing, catering, maintenance engineering, housekeeping, food service management, and using computers for making reservations, billing, and managing housekeeping.

The Educational Institute of the American Hotel and Lodging Association has instituted the Lodging Management Program at more than 450 high schools in the United States. This program is offered to upperclassmen, takes two years to complete, and instructs students in principles of management. Upon completion of the course students receive the designation of Certified Rooms Division Specialist. Often colleges and universities will give certified applicants semester credits that count toward an associate’s or bachelor’s degree.

Being a lodging manager requires some personal attributes. Firstly, they need to be good administrators. This requires self-discipline, organization, meticulousness, and the ability to coordinate the work of others. They spend a lot of time working with people, and so they need good communication skills. Also, managers are called on to solve problems, so they need to be patient, understanding, decisive, and quick-thinking.

In previous years many managers were promoted from existing staff. Some hotel personnel are still promoted to high-level positions without formal schooling, but it is more usual for people with post-secondary degrees to be hired. Experience or education in restaurant management is also helpful because a lot of a hotel’s operations involve food service.

Entry-level positions for graduates of hotel management programs generally consist of trainees to be assistant managers. Many hotels have training programs for new employees that involve a rotation through all the operations of the hotel. Other hotels help pay for employees to get more schooling. New or recently-expanded hotels usually don’t offer much training and so they value managers with experience.

Career tracks differ greatly based on size and type of establishment. Large hotels chains have more established chains of command and give managers better opportunity for advancement, as managers can transfer to another hotel in the chain or to the corporate headquarters. However, this can involve frequent relocations. Small or privately-own hotels may not have as many opportunities. Any hotel manager, however, can maximize their opportunities by becoming certified by professional organizations. These often involve classes, tests, and experience.

Job Outlook for Hotel and Lodging Managers
Job growth is expected to be slower for hotel managers than the national average. Most job openings will be the result of managers retiring or transferring to other occupations; few new jobs will be created. Applicants with college degrees in hotel or restaurant management will have the best prospects.

Job growth will arise from the increasing amount of all travel as more businesses are expanding and more people are traveling for recreation. However, the growth of managerial jobs will be slower than the hotel industry as a whole. More privately-owned establishments are being bought out by big chains. Also, more hotels and motels are specializing in economy-rate rooms which don’t offer the amenities of luxury hotels. As a result, fewer managerial positions are needed. Also, more growth is occurring in extended-stay hotels which don’t require twenty-four hour service. Finally, more front-desk clerks are assuming more of the duties of managers. All of these factors are leading to decreasing demand for managers.

Earnings Information
The majority of hotel managers in 2002 earned between $26,000 and $45,000 with a median of $34,000. Earnings differ based on experience, level of responsibility, type of establishment, and location. Salaries are often supplemented by large bonuses. Some managers may get benefits like housing, food, and other services provide by the hotel like laundry and fitness centers. Some hotels offer other benefits to their employees like compensation for education or profit-sharing.

Your Career

There will be an estimated 36 per cent more openings for managers in food service and accommodation than there will be people to fill them by 2015. You can follow this career path around the world - and to the top. Find supervisory and management positions in front office, housekeeping, or food and beverage operations, and human resources, marketing and sales. Many graduates hold senior management positions in hotels and restaurants in Europe, USA, Asia and the Caribbean.

Our Program

Humber, a leader in hospitality training, works closely with industry leaders to deliver stellar curriculum with hands-on training and relevant courses. Our links with employers provide students with opportunities to develop leadership skills, practical knowledge and career connections. You will develop practical and management skills through a combination of theoretical classes, experiential learning, and practical labs led by professors with extensive industry experience. Students receive industry certification in food safety, service excellence, and responsible alcoholic beverage service. There is also a focus on: financial management, hospitality marketing and sales, human resources management, entrepreneurship and hospitality law. The fourth semester includes such unique courses as a Management Simulation, Wine and Food Pairing, and Purchasing and Controls. Students have the opportunity to study and travel overseas.

Note: This program provides a solid foundation for students to continue on to Humber's Bachelor of Applied Business - Tourism Management degree program 22081; qualified graduates can enter year two of the four-year degree program.

More Info
Our Facilities

Humber has some of most modern lab facilities in North America - seven state-of-the-art kitchens, a wine tasting lab, fine dining restaurant and mixology lab. Humber is also home to the Ontario Wine Education Centre, a pre-eminent centre for excellence in wine and mixology education.

Students hone their customer-service skills at the Gordon Foodservice Humber Room, an upscale, student-run dining room open to the public, as well as the Humber community. Students practice bartending skills and introductory food production techniques in state-of-the-art culinary labs.

Work Placement

Qualified students will complete a nine-week unpaid internship in the fourth semester (32 hours per week). Internship co-ordinators work with hotel and restaurant operators to match students with the ultimate in industry work experience. Many graduates receive full-time employment offers from their internship.

Our Industry Partnerships

The School of Hospitality, Recreation & Tourism has more than 500 industry partners. Partners provide funding for capital projects such as labs, offer internships for students, provide more than $30,000 in awards and scholarships, and employ Humber graduates. Industry partners for this program include: Four Seasons, Hyatt, Holiday Inn, Hilton, Marriott, Cara Operations, Compass Group, Oliver & Bonacini Restaurants, Woodbine Entertainment Group, and many others.

International Exchange

Qualified students have the opportunity to take semester four at Schiller University in Strasbourg, France, which includes seven weeks of classes and seven weeks of work internship. Qualified students also have the opportunity to study and travel overseas with our study abroad experiences, which are undertaken with international universities and colleges in Asia, Europe and the Caribbean.

Your Future Study Options

Qualified graduates with an overall GPA of 75 per cent or better will be considered for admission to Humber's Bachelor of Business degree. Graduates may then complete the degree with the equivalent of six semesters of full-time study including a paid work term.

Graduates must also possess ENG4U or Humber's COMM 200 College Writing Skills and COMM 300 Business Writing Skills with an average grade of 70 per cent; plus any Grade 12 U level Mathematics or Humber's BMAT 220 Mathematics of Finance and BSTA 300 Business Statistics with an average grade of 70 per cent. To apply, please complete and submit the electronic application form.

For detailed information, visit our website at humber.ca/transferguide or refer to the Humber Transfer Guide.

Admission Requirements

Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status
Grade 12 English (ENG4C or ENG4U). If English is not your first language refer to the English Language Proficiency Policy in this publication.
Grade 12 Mathematics (MAP4C, MCT4C, MDM4U, MCB4U, MGA4U, MCV4U or MHF4U)
Two Grade 11 or Grade 12 C, U or M courses in addition to those listed above
Applicants who do not possess the required courses may complete admission testing to determine equivalencies. Invitation and booking of admission testing is done using the email address provided on the online application.
Note: This program follows professional industry standards for decorum, uniform, hygiene and personal presentation. The restaurant, bar, and culinary lab courses have strict uniform and attendance standards and policies, which are mandatory for successful completion of these key courses. Computer skills, specifically proficiency in Microsoft Word, Excel and PowerPoint are extremely important to successfully complete the program.

Refer to the Selection Procedures for more information

Meeting the minimum requirements does not guarantee admission to the program.

Fees

The 2009/2010 fee for two semesters was
- domestic $3,437.70
- international $11,730.
(Includes uniforms and lab fees.)

For further information, refer to Fees and Financial Assistance in this publication.

Financial Aid
Additional Costs

$450 - textbooks (per semester); $100 - safety shoes; $175 - tool set; nominal fees (varying by semester) to cover the costs of industry field trips and required industry certifications.

Curriculum
Semester 1 COURSE Code Course Credits
COMM 200 College Writing Skills 3
HOTL 108 Mixology and Beer 3
HOTL 120 Food and Beverage Service – Theory 3
HOTL 124 Food and Beverage Service Practical 3
HRT. 102 Introduction to Software Applications 3
HRT. 104 Introduction to Tourism Industries 3
HRT. 115 iSucceed in Hospitality and Tourism 1
HRT. 121 Food Service, Safety and Sanitation 0
HRT. 130 Service Excellence 3
HRT. 132 Hospitality Accounting 3
HUMA 024 Humanities: An Introduction to Arts and Science 3
Hours/week: 28
Semester 2 COURSE Code Course Credits
COMM 300 Business Writing Skills 3
CULN 112 Food Production Management – Theory 3
CULN 117 Food Production Management – Practical 3
GNED 000 General Education Elective 3
HOTL 121 Introduction to Rooms Division 3
HRT. 131 Effective Leadership and Management 3
HRT. 133 Hospitality Budgeting 3
HRT. 212 Hospitality/Tourism Careers 3
Hours/week: 24

Semester 3 COURSE Code Course Credits
GNED 000 General Education Elective 3
HOTL 123 Sustainability and Greening of the Industry 3
HOTL 222 Hospitality Technology Systems 3
HRT. 221 Hotel Sales and Marketing 4
HRT. 224 Human Resources Management 3

Choose two of the following:
HOTL 216 Hospitality Revenue Management 3
HOTL 218 Food Beverage Purchasing and Control 3
HOTL 219 Advanced Room (Facility Management/House) 3
HOTL 220 Casino, Resorts and Spa Management 3
HOTL 221 Catering Management 3
Hours/week: 22
Semester 4
COURSE Code Course Credits
HOSP 250 Industry Internship 10
HOTL 217 Wine Appreciation and Food Pairing 3
HRT. 230 Risk Management and Hospitality Law 3
HRT. 231 Entrepreneurship and Management Simulation 3

While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.

Typical work activities
Typical work activities vary depending on the size and type of hotel, but may include:

planning and organising accommodation, catering and other hotel services;
promoting and marketing the business;
managing budgets and financial plans and controlling expenditure;
maintaining statistical and financial records;
setting and achieving sales and profit targets;
recruiting, training and monitoring staff;
planning work schedules for individuals and teams;
meeting and greeting customers;
dealing with customer complaints and comments;
addressing problems and troubleshooting;
ensuring events and conferences run smoothly;
supervising maintenance, supplies, renovations and furnishings;
dealing with contractors and suppliers;
ensuring security is effective;
carrying out inspections of property and services;
ensuring compliance with licensing laws, health and safety and other statutory regulations.
The manager of a large hotel may have less contact with guests but will spend time meeting heads of department to coordinate and monitor the progress of business strategies. In a smaller establishment, the manager is much more involved in the hands-on day-to-day running of the hotel, which may include carrying out reception duties or serving meals if the need arises.

A significant number of hotel managers are self-employed which often results in a broader set of regular responsibilities, from greeting guests to managing finances.

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