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تاریخ افتتاح سایت، مرداد 1386
 
 
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اعترافات مسئول خانه داری هتل Confessions of a Hotel Housekeeper
دوشنبه، 29 آذرماه 1389

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The best guests sleep in

Three simple letters could inspire the "Hallelujah" chorus: DND, or do not disturb. One sign hanging on a doorknob, and the day's work was shortened by half an hour. Two signs? Pure heaven, but only if they remained there until my eight-hour shift ended—otherwise I'd have to circle back and clean the rooms. My daily list of 15 rooms (out of 325 in the hotel) consisted of DOs (due out) and Os (occupied), which in housekeeping lingo meant the guests were scheduled to check out or were staying another night. An occupied room was less labor-intensive (making the beds rather than changing the sheets saved me 20 minutes), but there was always the possibility the guest would stay in the room while you worked. One man watched me clean his entire room, from scrubbing the toilet to emptying the trash—and told me at the end that I was "building character." Condescension is not nearly as encouraging to a maid as a couple of dollars

As long as it looked clean

I cut corners everywhere I could. Instead of vacuuming, I found that just picking up the larger crumbs from the carpet would do. Rather than scrub the tub with hot water, sometimes it was just a spray-and-wipe kind of day. After several weeks on the job, I discovered that the staff leader who inspected the rooms couldn't tell the difference between a clean sink and one that was simply dry, so I would often just run a rag over the wet spots. But I never skipped changing the sheets. I wouldn't sink that low, no matter how lazy I was feeling.

A bacterial wonderland

I was disgusted by the many guests I came in contact with through the things they left behind: the hairs on the pillow, the urine on the toilet seat, the half-eaten cookie, the stained sheets. One woman had soiled her sheets so thoroughly that we had to toss them in a biohazard bag—they could never be used again. Rooms where young kids stayed were the worst, with food ground into the carpet and piles of used diapers in the trash. That kind of demoralizing mess could take 45 minutes to clean up. Most maids wore rubber gloves when they worked, but mine were too big, so I discarded them. Unsurprisingly, I got the flu twice.

Not for love — or money

I didn't know maids received tips, so it took me weeks to realize that the coins left in rooms were an intentional gift. My tips were paltry: I almost never received more than $1, and at times guests left religious pamphlets. One day, however, I was shocked to find a crisp $100 bill lying on a table. Although the generous tip put a little spring in my step and compelled me to do a better job that day, it didn't change my work ethic for long. I apologize to you now if you ever stayed in one of my rooms. You deserved better. But if housekeepers were paid more than minimum wage—and the tips were a bit better—I might have cleaned your toilet rather than just flushed it.


Before Entry
•According to Alberta Hotels and Lodges Association, the first rule of hotel housekeeping is to knock and make your presence known before entering a room. Housekeepers should identify themselves by saying "Housekeeping," and allow the guest time to respond. If there is no response, the housekeeper may enter the room.
Maintenance Check
•Many hotels have housekeeping check the room's lights, running water, locks, windows, air conditioner/heater and other electronics during each room cleaning. This is to ensure that everything is in working order for the next guest. It is generally done before cleaning the room to ensure that no marks or dirt are left behind from the check.
Cleaning
•Housekeeping's primary goal is to clean the hotel rooms between guests. This includes changing all of the bedding, making the bed, vacuuming the carpet and washing the hard floors. The cleaning process also includes a strict cleaning of the bathroom to ensure that it remains sanitary. Housekeeping will also dust and clean any hard surfaces and furniture within the room as well as all the glass and windows.
Replacing Items
•It is good housekeeping practice to replace disposable things in between room occupancy. For instance, housekeeping commonly replaces used soap, shampoo, disposable cups and other similar items. They'll also empty the trash and clean out any ashtrays.
Final Check
•During the last portion of housekeeping, the housekeeper or a manager doublechecks everything that was cleaned. The housekeeper will go through the drawers, under the beds and in the closets for anything left behind by guests, passing lost items to a manager.
Theft Rules
•Hotels usually have strict rules in place that guard against employees stealing from guests. This includes anything housekeeping may find after a guest has checked out. Typically, housekeepers are required to attach a slip to the left-behind item recording the date, the room the item was found in and the housekeeper's name. Hotels will fire housekeepers who steal from guests and press legal charges


Read more: Hotel Housekeeping Rules | eHow.com http://www.ehow.com/list_6726483_hotel-housekeeping-rules.html#ixzz0mNzgwnXa

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